Narayana Hospitals: health and healthcare at the crossroads of business and society
A case that addresses healthcare innovation in the 21st century
As an ongoing link to the Council on Business & Society’s 2014 Forum in Tokyo and the focus on health and healthcare at the crossroads of business and society, ESSEC Business School publishes a new case aimed at providing students with the keys to innovative new solutions in healthcare. Penned by Professor Xavier Pavie, Director of ESSEC Institute for Strategic Innovation and Services, the Narayana Hospital case focuses on service management as well as innovation, enabling students to identify and understand best management practice and innovation in the health services sector.
The case describes the model success story of both Dr. Devi Shetty and the Narayana hospital, with a three-part focus on the history, philosophy and values behind it, its economic model, and finally, via a spotlight on concepts such as quality of service, customer experience, and innovation process management, the expansion and spread of the Narayana model.
The Narayana Hospital is also a telling case for developed countries struggling with their healthcare systems and overwhelmed by increasing costs, and an example from which to draw inspiration.
Watch the video showcase for the Narayana case by Professor Xavier Pavie
Download the 2014 Council Forum Executive Summary: Health and Healthcare at the Crossroads of Business & Society